Terms and Conditions – Free Roam Fitouts

1) GENERAL

A. These terms and conditions apply to all goods and services provided by Free Roam Fitouts to the Client.

B. By placing an order with Free Roam Fitouts, the Client agrees to these terms and conditions, which form a binding contract between both parties. Any other terms proposed by the Client will not be considered valid unless agreed upon in writing.

2) DEFINITIONS

• “Company” refers to Free Roam Fitouts.

• “Client” refers to the individual, business, or entity placing an order with Free Roam Fitouts.

• “Goods” refers to any products, services, or materials supplied by Free Roam Fitouts.

3) ORDERS & PAYMENTS

3.1 A non-refundable deposit, as determined by Free Roam Fitouts, is required to secure a build slot.

3.2 Orders will be considered confirmed once Free Roam Fitouts has received email confirmation from the Client and the agreed deposit.

3.3 If purchasing a vehicle, the non-refundable deposit secures the purchase, and the remaining balance must be paid in full before the vehicle is released.

3.4 Payment terms will be discussed and agreed upon before any work begins. Any variations requested by the Client may result in additional costs.

4) WARRANTY

4.1 Free Roam Fitouts provides a 12-month warranty covering conversion work and parts supplied.

4.2 The warranty does not cover damage caused by misuse, accidents, or external factors such as weather or storm damage.

4.3 Any modifications or work performed on the vehicle by the Client or a third party after it has left our workshop will void the warranty.

4.4 Faulty appliances (such as fridges, lighting, stoves, sinks, and cooktops) should be addressed directly with the manufacturer. Free Roam Fitouts is happy to assist in directing Clients to the appropriate manufacturer’s service and warranty process.

5) DELIVERY & RISK

5.1 While Free Roam Fitouts will make every effort to meet estimated timeframes, all delivery dates and project completion timelines are approximate and not guaranteed.

5.2 The risk of loss or damage to Goods passes to the Client upon delivery.

6) CANCELLATIONS & REFUNDS

6.1 Due to the custom nature of our services, once an order is confirmed, it cannot be canceled.

6.2 If the Client cancels, they must cover all costs and expenses incurred by Free Roam Fitouts, including any subcontractor fees or material costs.

6.3 Custom-made upholstery and other made-to-order items cannot be returned or refunded.

7) MATERIALS & NATURAL VARIATIONS

7.1 Some materials, such as timber, naturally expand and contract due to temperature changes inside the vehicle. While Free Roam Fitouts takes every precaution to seal and protect materials, these natural occurrences are beyond our control and are not covered under warranty.

8) THIRD-PARTY WORK & SUBCONTRACTING

8.1 Free Roam Fitouts reserves the right to subcontract any part of the work if necessary.

9) OWNERSHIP & COPYRIGHT

9.1 Free Roam Fitouts retains ownership of all designs and intellectual property related to custom conversions.

9.2 All materials, plans, and designs provided by Free Roam Fitouts are protected under Australian copyright laws and may not be reproduced or shared without written permission.

10) LIABILITY & INDEMNITY

10.1 Free Roam Fitouts is not responsible for any damage or repairs required due to accidents, external factors, or negligence.

10.2 The Client agrees to indemnify Free Roam Fitouts against any third-party claims arising from the use of the Goods.

11) GOVERNING LAW

These terms and conditions are governed by the laws of Australia, and any disputes will be subject to the jurisdiction of Australian courts.